USAA auto insurance Ratings

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USAA and State Farm provide the best client experience in the insurance industry, according to the 2014 Temkin Experience Ratings, an annual position of organizations according to a research of 10, 000 U.S. customers.

USAA has maintained its position once the top-rated insurer for fourth-year consecutively, earning a 78 percent score and ranking of 29th regarding 268 companies across 19 industries. This might be additionally State Farm’s third straight 12 months in second destination, this current year earning a 74 percent rating and 59th placing overall. At the bottom associated with listing, for the forth year consecutively, 21st Century got the cheapest rating for almost any of this 15 insurers, landing in 232nd destination. American Family has also been steadily descending when you look at the Ratings, decreasing from the 2nd highest-rated insurer in 2011 towards the second lowest-rated insurer in 2014 with a rating of 56 percent and a ranking of 226th.

The 4th yearly Temkin Enjoy Ratings examines the standard of the client knowledge delivered by 268 organizations across 19 sectors: airlines, device manufacturers, car dealers, financial institutions, vehicle leasing agencies, computer producers, charge card issuers, fast-food stores, grocery chains, health programs, hotel stores, insurance companies, Internet service providers, investment corporations, parcel distribution solutions, stores, computer software firms, television companies, and cordless companies.

To build the ranks, Temkin Group requested customers to judge their particular experiences with a business across three measurements: practical (is it possible to do what you want to-do?), accessible (exactly how simple could it be to work with the organization?), and emotional (how do you feel about the communications?). Temkin Group after that averaged these three ratings to make an organization’s Temkin Enjoy Rating.

a rating of 70 per cent or above is known as “good, ” and a rating of 80 % or overhead is considered “excellent.”

The rankings of most insurance companies inside 2014 Temkin Experience reviews are the following:

  • USAA – 78 percent
  • State Farm – 74 %
  • GEICO – 70 per cent
  • Allstate – 69 percent
  • The Hartford – 69 percent
  • AAA – 67 %
  • Advanced – 66 %
  • Travelers -65 percent
  • Nationwide – 63 %
  • MetLife – 63 per cent
  • Liberty Mutual – 63 per cent
  • Farmers – 61 %
  • United states Family – 56 percent
  • 21st Century – 55 percent

The Hartford (+7 things), Liberty Mutual (+7 points), 21st Century (+6 things), and AAA (+5 points) improved probably the most between 2013 and 2014.

Nationwide (-5 things), United states Family (-2 things), and Farmers (-1 point) had been the actual only real insurers whoever rankings declined between 2013 and 2014.

In general, the insurance coverage industry averaged a 68 % rating inside 2014 Temkin Enjoy Ratings and tied up for 6th spot from 19 companies. Insurance can also be one of the 15 industries to boost its rating over the past 12 months, increasing its average by 2.9 percentage things.

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