Direct Auto Insurance reviews
SANFORD, FLORIDA - Thursday, 4/14/16 Isiah ** (driving a 1995 Toyota Corolla insured by Direct General) struck my motorboat and truck that I was hauling on I-4 in Sanford, FL. Florida Highway Patrol reacted. I experienced to cover to own my boat towed to my house. The following day, an immediate General representative called to say i might be called because of the claim agent assigned to my claim on the best way to proceed after an estimator evaluated the destruction. We obtained here mail: "Kindly forward estimate and pictures for the boat and truck. Thanks. Markesha **"
Here is the only written communication I ever before received. Besides her email address becoming **, you will not understand just who delivered this mail - it lacks the most basic company info (name, target, phone #, etc). Completely unprofessional. We moved into detective mode and got the info myself. I got online and discovered a toll-free quantity to report a claim for Direct General (because you WILL keep in touch with a genuine person in the event that you call to REPORT a claim). The device agent ended up being very helpful. He gave me Markesha's telephone number, her supervisor's title and telephone number and also the fax number to fax resources to and a mailing target in addition.
This was after many mail demands to Markesha ALL moved unanswered. Markesha positively NEVER answers the woman phone and I never received any callbacks when I left communications. Her manager, Rebecca **, performed answer her phone and she place me from the phone with Markesha, which informed me that I would personally need to take the watercraft and truck and get estimates (while they don't insure boats and have no clue tips estimate damage).
Following the hassle of hauling the wrecked boat and trailer to 2 stores (and having to pay the large marine labor rate) for an estimation, we sent all documents to Markesha and heard absolutely nothing. The single mail may be the only contact i've had from their website - other contact is me personally wanting to engage all of them. Final weekend (July 9th), we labeled as Ms. ** again and ended up being told the claim had been rejected because a "garaging concern". Mr. ** license target is Danville, VA. His car tag is VA along with his Direct General Policy quantity is VAPD-**. Each of his info shows state of Virginia.
Direct General says he either lied or relocated and didn't let them know. (I have yet to receive any correspondence to confirm this info.) I asked them how they could confirm (no real response), but my insurance coverage agent says they access license plate reader info (GOVERNMENT). Since Florida is the holiday money worldwide, I fail to observe your car becoming indeed there would suggest you live here in the place of you might be simply checking out or on vacation. This couldn't seem to be a problem if they had been using their premiums.
Is there anything I am able to do? Is this appropriate? Direct General in fact caused us to incur added cost (estimates) and not had any motives of spending this claim (the email without contact info is proof that). Once I complained to Ms. ** that Markesha had NEVER responded to your of my e-mails - her reaction ended up being "We never work by email as it can be hacked. We just do business by phone." Really? Therefore I have one email with no telephone numbers after all. I will be waiting until I get a denial page from Direct General to file a complaint utilizing the insurance coverage commissioner in Florida and Virginia (if I can). WHAT A FRAUD!!!
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