Safeway Auto Insurance customer service number
I am composing this page due to a really bad and unacceptable experience with your claims department, especially with a number of people used by Safeway within Monrovia company found at 222 Huntington Drive Monrovia, CA mobile: (626) 471-8000. I am going great lengths to see the highest people at Safeway about that extremely unfortunate communication We have had using people that represent your company. These information is in relation to claim # 104712.
On 2/2/2015 I was taking part in a traffic accident on the road. I happened to be rear ended and struck by a car who the motorist was guaranteed by Safeway. CHP ended up being known as to scene and took a written report of the accident (Report NCIC # 9535). Soon after I contacted my insurance including Safeway officials to report the accident.
Between 2/2, and 2/4 I did not hear any information from Safeway. On 2/4 I called and spoke to a operator just who informed me the claim had been assigned to a Cecilia Guillen who want to create the assessment of this vehicle and really should phone me that time 2/4. Towards the end of this call the operator consented to create the assessment herself, and stated she'd ask for my car is appraised by a field appraiser in 2 to 4 times. During those times I became informed i'd be called by field appraiser.
As directed I labeled as that quantity just after receiving email on 2/5/2015. My telephone call would be to get a go ahead to take my automobile to a shop for repair works and verify protection as quickly as possible. The phone call was not answered I left a note for the adjuster assigned to claim Cecilia Guillien (626)471-8091. Once again on 2/6/2015 I labeled as her workplace two times and did not hear any reaction. Eventually I made a decision to ask for a supervisor since I have had not made any experience of this lady, I did not wish wait two more days (week-end) to know from this lady. We left voicemail on work desk of supervisor Jesus Diaz, no response from Mr. Diaz that time or after that.
On Monday 2/9/2015 at 3:15 pm we got a telephone call from Cecilia Gullien and she mentions absolutely nothing about not coming back my calls or contacting myself in the last few days. She claimed that she ended up being calling to verify protection beside me and offer myself with the next measures. She verified and instructed myself i really could take my automobile to a shop of my option today 2/9/2015, she stated the vehicle may require even more work once the shop tears down my automobile. She instructed me to call her first to clear added cost, when had occurred. We consented. She reported that i possibly could additionally be reimbursed for the same car from enterprise. I clarified by price tag. She reported Safeway will reimburse me $28 each and every day plus income tax for a reasonable time while automobile is fixed. She defined reasonable as 2 . 5 months according to the estimation done by Alan Rodriguez. She asked for backup of enrollment to send the repayment to owner of car ( my mom), and said she'd deliver the check for repayment in my experience soon. We faxed the subscription to her same day.