Progressive Auto Insurance customer service
[Open on a spot of view video of operating in an automobile down the highway and pulling into an advanced Service Center. Cut to Billy, Claims Adjuster, driving.]
Hi, I Am Billy. I'm A Claims Adjuster with Progressive Insurance.
[Cut to Billy trembling a customer's hand at an advanced provider Center.]
When someone gets involved into any sort of accident, in some instances people will have an accident that they must make a claim for.
[Cut to image of Billy speaking with the client in a summit room.]
Which claim would visited some body like myself. I will assist see your face to solve any damage claim, go all of them through the process, inform them what to expect and how to carry out any kind of circumstances which will arise that they could have questions regarding.
[Cut to picture of Billy signing a form and having the client indication the form.]
In work, there is gonna be a large customer service role where you're using most different people. There is different characters, there's various situations and situations and anytime you're trying to have a very good experience of somebody, you intend to be on top of everything and proactive together with them.
[Cut to photos of another client showing Billy the destruction that has been done to the woman automobile. Reduce to image of Billy using the very first consumer inside summit space speaking about the claim.]
I've been here about six and a half many years today. I've been working together with advanced. Progressive and Austin I feel like go hand-in-hand together.
[Cut into the outside of the modern Claims workplace in Austin, Texas.]
I keep Austin weird. I'm like I am a standard individual with a little bit of weirdness that I'm able to get by and, uh, make it right here.
[Cut to picture of Billy in his cubicle. Hanging inside the cube is a picture of him together with his colleague making ridiculous faces and dressed similar.]
The thing I've enjoyed many is perhaps all the various people that i have been able to work with.
[Cut to a graphic of the Progressive Claims office as well as the standpoint of walking down the aisle of casually decorated cubicles.]
We understood I became gonna have actually work safety 'cause they've been a really huge business, and I feel like the pay is competitive. I truly benefit from the stress-free time to for which you don't be concerned about any work as long as you're outta here, so that you need not contemplate it.
[Cut to image of Billy at their cubicle speaking on the phone after which spinning a light-up doll on the floor beside his cubicle.]
And, also, several different personalities coming collectively.
[Cut to image of a modern staff member raising his hands in pleasure as you're watching digital camera, which will be in hallway for the Claims workplace, along with other casually clothed workers walking along the hallway.]
Lots of my co-workers we do go out with each other outside only work, too, and simply our characters mesh very well to in which I worry about people I assist, and hopefully, they have the in an identical way.
[Cut to picture of Billy walking outside his cube, along with his co-worker walking away from his cube. Both meet at the center and fist bump each other. Reduce to image of Billy gaining the white modern apron that Flo wears when you look at the modern advertisements with a pin about it that states, "I Heart individuals."]