Customer service for Progressive Auto Insurance

Riccardo-Tisci-x-Nike

[Open on numerous pictures of Progressive clients. A montage of a Progressive sign. A Progressive Claims adjuster inspecting a damaged vehicle. Clients getting assistance from Progressive staff members. Cut to advanced client speaking from inside a Progressive Service Center.]

Consumer 1:

First thing the Claims representative stated had been, "will you be okay? How do you feel?" only sitting there anticipating some one hitting you and hoping they only swerve...just a bit more...just more...boom. And here we're, the aftermath.

Client 2:

We got over here and looked at the vehicle, my better half suggested that it is not gonna get everywhere. I told him, We said, "Well I need to call the insurance coverage business, " and instantly, they stepped-up.

Video:

[Montage of Progressive Service Center representative on the phone, a modern Claims adjuster inspecting a damaged car, modern representatives helping customers.]

My expectations had been somebody to...for advanced to give you myself with seamless customer care in the case i've any sort of accident and that's what I got.

[Montage of modern Claims adjuster examining a damaged vehicle, an advanced provider Center representative focusing on the computer.]

We live in south California. What I want from an insurance business is a company that realizes accidents happen, this is the reason you have insurance, we're not gonna be jerks about this.

[Cut to automobile within the advanced provider Center, becoming inspected by a representative.]

She took all this information, my heart's nevertheless rushing, umm [laughs], and she said, "Okay, that is it, " and I'm thinking like there is not...I was thinking it was going to be only a lengthier procedure, because I became an accident. And earlier experience can it be took forever merely to get all the details, i'm like they ask the right questions.

Customer 4:

We made the claim online and in fact had a decently quick reaction, they labeled as like within a couple of hours, therefore was quite happy with that.

[split display screen with vehicle pulling into advanced provider Center] ...and therefore once she told me...here, click here, drop it off, they will phone you if it is done. We went there, We dropped it off, they called myself whenever my automobile was done. That's truly exactly how effortless it had been.

[Montage of wrecked automobile being inspected by friendly advanced Claims representatives.]

Consumer 5:

The prompt solution, I mean it was instant connection into their network of collision facilities, into a number of places that i really could've taken a car to, together with that set up that time.

[Fade to 1 of Progressive's Immediate Response Vehicles operating down the road.]

[split display screen with Progressive Service Center representative on phone] When I initially labeled as making the claim, you realize your ex that helped me personally, she ended up being usually the one person in right here which was good the entire means through, and had been beneficial and informative and made sure she got in if you ask me very quickly.

[Cut to images of some other damaged car being inspected inside Service Center.]

[split display with wrecked vehicle being inspected within the Service Center] because the fix had been done, there clearly was a requirement for wheel become repainted and a tire become remounted. During that process, after repainting the wheel, they went along to install the tire and scraped the wheel again. In order that entire process delayed everything for each day. That has been fixed instantly, while the good folks at the collision center took care of it. [nodding in approval]

Customer 3:

[split display screen with provider Center representative regarding the phone] advanced kept in contact with me. They explained every thing to making it possible to understand what exactly was gonna take place...what must be done in purchase to get the automobile straight back. These people were awesome!


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