AARP Auto Insurance address
To future potential customers: WARNING! Avoid this provider. I've been a loyal client for the Hartford since 2013, visiting it through AARP. I am a senior citizen. l am additionally a disabled person. On Dec 3. 2015, we phoned the Hartford, and made my payment per month for my automobile insurance. Take note that my advanced just isn't due before "7th" for the month, and so, in good faith, I paid it previously.The CS Rep title ended up being Stephanie. The CS Rep stated that's had, she thanked me personally, and I also believed that had been the termination of the exchange. At NO time, performed she tell me that my repayment would-be held and not presented to my bank through to the after day.
Two days ago I obtained a "Cancellation Notice" from The Hartford. It said that my repayment had been denied for inadequate funds. Almost $1300 comes in regarding the 3rd of each and every thirty days from impairment like clock-work. Its impossible that from $1300, a payment of $61.97 would diminish the balance of my acct. In addition note, that calling Hartford with my payment had been my 'first' task of time on Dec 3.
Once I reached out to Consumer Affairs, not merely were they not helpful, very robotic and scripted -not a positive expression of company - but an Ann ** actually accused myself of "being rude" because I asked to CS Rep for a confirmation # for my repayment. Do you give consideration to that becoming rude?? I happened to be shocked. I attemptedto go up the string of demand, as this entire scenario is unsatisfactory if you ask me, I was just redirected, again, to customer matters. This can be obviously a gross misunderstanding. If Hartford 'genuinely cares' about their customers, i might ask that this termination be waived, since, once again, We paid the bill punctually. Again, i've title regarding the CS Rep, and was assured that my payment was totally taken care of.
I am asking for that whole scenario be waived, also providing to pay, once again, today, while on the telephone of customer matters. It's not my style to whine and spend some time online making unfavorable Reviews, but this will be my objective if this matter is certainly not cleared up. I shall also include that Consumer matters refused me personally when I asked for to-be linked, and for several, of this offices of Mr. Swift or associated with the President. I actually do perhaps not plan to 'go away'. I look forward to a response from some one greater than your Consumer Affairs Dept. just who seem like they read from a script, rather than showing a sincere and 'human' issue because of their consumers.