TD Home and Auto Insurance contact

Claims

At TD Insurance we have been focused on giving you top buyer experience we are able to. Your confidence and trust are extremely crucial that you united states. When you have a problem about TD Insurance or even the service you've got gotten you want to use one to fix it as effortlessly as you can. If an issue may not be resolved straight away, the following measures are taken to make sure it is fixed as rapidly and fairly as possible:

Step one: issue is presented into Team management

The group management will attempt to resolve the issue. In the event that issue continues to be unresolved and you also want to pursue it, the matter should be escalated towards TD Insurance customer support Department.

Step two: issue is labeled TD Insurance customer support

If you are not satisfied utilizing the option offered in step one, the problem will likely be escalated into the TD Insurance Customer Care division. At this amount a TD Insurance customer support management is going to work with you to understand the situation. The TD Insurance Customer Care management offers you your decision on matter. You may possibly contact the TD Insurance Customer Care Department straight by phone, post or email utilising the email address offered below:

Phone

Mail
TD Insurance Customer Service Department
320 Front Street West, 3rd Flooring
PO Package 1
TD Centre
Toronto, ON
M5K 1A2
Canada

Just make sure you include your complete name, target, cell phone number, policy and/or claim number in most inquiries.

3 – Contact the TD Insurance Ombudsman

Should your problem or issue stays unresolved once you have used methods 1 and 2, you'll get in touch with the TD Insurance Ombudsman. The TD Insurance Ombudsman is focused on resolving conflicts fairly and skillfully. If the TD Insurance Ombudsman determines your concern has not been dealt with by a TD Insurance customer service management as outlined in Step 2, the TD Insurance Ombudsman may direct your trouble on appropriate company location for research and response. Within five days of receiving your enquiry, the TD Insurance Ombudsman will compose or call to advise you if and in which your condition has-been rerouted, whether or not it happens to be solved, or perhaps in more complex instances, exactly what further tips are increasingly being taken when you can expect a resolution. You may possibly get in touch with the TD Insurance Ombudsman by:

TD Ombudsman
P.O. Container 1
Toronto-Dominion Centre
Toronto, Ontario
M5K 1A2

Phone:

416-982-4884

Fax:

416-983-3460

Step – if the issue or issue stays unhappy once you've gotten the ombudsman’s last place letter you could get in touch with the appropriate ombuds service:

Contact for house and automobile complaints:

General Insurance OmbudService (GIO)
10 Milner Business Legal, Suite 701
Toronto, Ontario M1B 3C6

Phone
416-299-6931

Toll-free

Fax
416-299-4261

Web Site
www.giocanada.org

OmbudService for Life & Health Insurance (OLHI)
Toronto
401 Bay Street, Suite 1507
P.O. Box 7
Toronto, Ontario M5H 2Y4

Phone
416-777-9002

Fax
416-777-9750

Web Site
www.olhi.ca

Financial Customer Agency of Canada

The Financial Consumer department of Canada (FCAC) supervises federally regulated finance institutions to ensure that they adhere to national customer security regulations.

The FCAC in addition helps educate consumers, and screens business rules of conduct and public obligations built to protect the passions of consumers. At TD Insurance, we adhere to consumer legislation that protect you in a variety of ways. For instance, we are going to provide you with details about our complaint-handling procedures. We in addition adhere to the CBA Code of Conduct for Authorized Insurance strategies.

When you have a grievance with regards to a possible breach of a customer defense law, a community dedication, or a market code of conduct, you are able to get in touch with the FCAC on paper at:
Financial Customer Department of Canada


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